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General conditions

This website is operated by Steff.be. Throughout the site, the terms “we”, “us” and “our” refer to Steff.be. Steff.be offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Steff.be, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Steff.be and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Bloemenlaan 20 Kluisbergen BE 9690.


You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at webshop@steff.be

Algemene voorwaarden
  1. De verkoper.

STEFF (Novavo NV)  met maatschappelijke zetel te Kluisbergen, Bloemenlaan 20 is ingeschreven in de Kruispuntbank der Ondernemingen onder het nummer . Het BTW nummer is BE0414.716.867



Website: www.steff.be

  1. Toepassing

Elke bestelling geldt als aanvaarding door de Koper van onze algemene voorwaarden, die integraal deel uitmaken van de overeenkomst, met uitsluiting van alle andere algemene of bijzondere voorwaarden uitgaande van de Koper, behoudens uitdrukkelijk schriftelijk andersluidend beding.

  1. Prijzen en productinformatie

Al onze prijzen zijn in Euro, inclusief 21% BTW. Behoudens andersluidend beding omvatten onze prijzen niet het transport en de levering van de goederen bij de Koper. De kosten van transport en levering worden afzonderlijk vermeld.

 Voor een bestelling gelden altijd de prijs en de actie die op het moment van bestelling worden vermeld. De verkoper houdt zich het recht voor de prijzen van de producten en de productinformatie te wijzigen en te corrigeren. Indien korte tijd later een al aangeschaft product afgeprijsd blijkt te zijn, kan er geen aanspraak worden gemaakt op terugbetaling van het prijsverschil.

De verkoper tracht de productomschrijvingen en het fotomateriaal zo duidelijk en correct mogelijk te maken. Informatie over de artikelen (bijvoorbeeld maten en materialen), betreft altijd indicatieve informatie. Je kan steeds bijkomende uitleg krijgen over ons aanbod door ons te contacteren.

  1. Aanvaarding van de bestelling

De verkoper is slechts gebonden door een bestelling nadat hij deze schriftelijk bevestigd heeft of nadat hij met uitvoering begonnen is. De informatie omtrent de producten en de prijszetting, alsook de gedetailleerde orderinformatie, zijn opgesteld en meegedeeld onder voorbehoud van wijziging en correctie.

  1. Levering

Producten worden enkel geleverd in de landen waarvoor de website de levering toestaat. De leveringstermijn zijn indicatief en worden louter als aanwijzing gegeven. De verkoper kan niet verantwoordelijk worden gesteld voor vertragingen die worden opgelopen, buiten de wil om van de verkoper.

De verkoper heeft het recht gedeeltelijke leveringen te verrichten. In geval van niet-levering van de goederen worden de eventueel door de Koper betaalde sommen terugbetaald zonder interest of andere vergoeding.

Foutief doorgegeven leveringsadressen zijn de verantwoordelijkheid van de klant en kunnen aanleiding geven tot extra kosten. 

Verzendingskosten in het winkelwagentje zijn altijd berekend naar een adres in België. Verzendingkosten naar een adres buiten België worden berekend na het ingeven van het leveringsadres.

  1. Klachten

Klachten dienen, om ontvankelijk te zijn, de verkoper toe te komen: (a) in geval van klacht wegens niet-conforme levering, acht (8) dagen na de levering en (b) in geval van verborgen gebreken, acht (8) dagen na ontdekking van het gebrek of na het moment waarop dergelijke ontdekking redelijkerwijze had kunnen gebeuren. Het in ontvangst nemen van de goederen door de Koper dekt elk mogelijk gebrek of niet-conformiteit die dan kon worden vastgesteld.

 7. Herroepingsrecht

In het kader van de verkoop op afstand aan consumenten die binnen het toepassingsgebied vallen van de Wet van 14 juli 1991, gewijzigd door de Wet van 6 april 2010, heeft de consument het recht aan de verkoper mee te delen dat hij afziet van de aankoop, zonder betaling van een boete en zonder opgave van motief binnen de veertien werkdagen vanaf de dag die volgt op de levering. Ingeval de consument zich op deze mogelijkheid beroept, moet hij de goederen op eigen risico en kosten, in onbeschadigde en ongebruikte toestand, terugsturen naar Novavo NV, Bloemenlaan 20, Kluisbergen, België.  Goederen die specifiek voor de Koper ontworpen of besteld zijn of die snel kunnen bederven worden niet teruggenomen en de Koper kan zich dus niet beroepen op het verzakingsbeding.

De verkoper behoudt zich het recht voor retourzendingen te weigeren bij het vermoeden dat de artikelen reeds zijn gebruikt of bij vermoeden van schade aangebracht door schuld anders dan de verkoper of de leverancier van het artikel.


  1. Overmacht

De verkoper is niet aansprakelijk voor een vertraging in de uitvoering of voor een niet-uitvoering van zijn verbintenissen omwille van gebeurtenissen buiten zijn normale controle, inbegrepen produktieonderbrekingen, moeilijkheden bij aanvoer of tekorten aan grondstoffen, werkkrachten, energie of transport of vertragingen in transport, stakingen, lock-outs, werkonderbrekingen of andere collectieve arbeidsgeschillen, die hetzij de verkoper, hetzij zijn leveranciers raken, en dit zelfs indien deze gebeurtenissen voorzienbaar zijn.


  1. Prijzen en betaling

De facturen zijn betaalbaar te Kluisbergen, Bloemenlaan 20 op de vervaldag, netto zonder korting, tenzij anders op de factuur vermeld. Elke klacht betreffende de facturen dient, om ontvankelijk te zijn, gedetailleerd bij aangetekende brief te worden geformuleerd binnen drie (3) dagen na ontvangst van de factuur. In geval van achterstallige betalingen zullen op de openstaande factuurbedragen van rechtswege en zonder dat enige voorafgaandelijke ingebrekestelling noodzakelijk is de interesten aangerekend worden à rato van 1% per maand vanaf de factuurdatum. Bij wanbetaling en indien een aanmaning per gewone brief of email 14 dagen zonder gevolg is gebleven zal daarenboven een forfaitaire schadevergoeding verschuldigd zijn ten belope van 10% van de openstaande bedragen. De verkoper behoudt zich het recht voor om bij elke gehele of gedeeltelijke niet-betaling van een factuur op de vervaldag of enige andere inbreuk van de Koper op zijn verbintenissen onder de overeenkomst, van rechtswege en zonder ingebrekestelling, de uitvoering van alle overeenkomsten met de Koper te schorsen of deze met onmiddellijke ingang te beëindigen, zonder nood aan enige gerechtelijke tussenkomst en alle zelfs nog niet-vervallen schuldvorderingen onmiddellijk op te eisen of de levering slechts uit te voeren tegen contante betaling, niettegenstaande vroegere overeenkomsten en onverminderd enig ander recht dat de verkoper kan laten gelden. Het niet onmiddellijk optreden tegen een tekortkoming van de Koper, kan in geen geval worden beschouwd als een verzaking vanwege de verkoper om hem later op deze tekortkoming te beroepen.


  1. Eigendomsvoorbehoud

In afwijking van artikel 1583 BW, blijft Novavo eigenaar van de verkochte goederen tot op de dag van de volledige betaling van de volledige prijs, inclusief alle kosten en lasten, nalatigheidsinteresten en vergoedingen. Bij niet betaling behoudt de verkoper zich het recht voor de goederen terug te nemen, van rechtswege en op kosten van de Koper.


  11. Persoonsgegevens

Door te bestellen op de internet site van NOVAVO, staat de Koper uitdrukkelijk toe over te gaan tot de verwerking en het gebruik van zijn/haar persoonsgegevens voor doeleinden zoals de administratie van het klantenbestand, het beheer van de bestellingen, leveringen en facturen, het opvolgen van de solvabiliteit, marketing en reclame. De verwerking voor marketingdoeleinden en de geïndividualiseerde reclame gebeurt enkel indien de klant zich hiertoe uitdrukkelijk akkoord heeft verklaard tijdens het orderproces. De Koper heeft ten allen tijde het recht om zich kosteloos te verzetten tegen de verwerking voor direct marketing doeleinden. Voor meer informatie wordt de Koper uitgenodigd zich te wenden tot het openbaar register bijgehouden door de Commissie voor Bescherming van de Persoonlijke Levenssfeer te Brussel.


  1. Bewijs

Het elektronisch bewijs (bijvoorbeeld : e-mail, backups, ...) wordt door alle betrokken partijen aanvaard binnen het kader van de verkoopsovereenkomsten en relaties.


  1. Scheidbaarheid

Indien één van de huidige voorwaarden nietig mocht worden verklaard of niet toepasselijk mocht zijn, blijven de overige voorwaarden niettemin volledig van kracht en zal deze voorwaarde van toepassing zijn in de mate toegelaten door de wet.


  1. Leeftijd

Door te bestellen verklaart u ouder te zijn dan 18 jaar en verantwoordelijk te zijn over uw aankoopdaad.


  1. Toepasselijk recht

De geschillen aangaande het sluiten, de geldigheid, de interpretatie of de uitvoering van het contract of van de huidige algemene voorwaarden zijn uitsluitend beheerst door het Belgische recht en vallen onder de uitsluitende bevoegdheid van de Rechtbanken van Dendermonde.


  1. Copyright en intellectuele eigendommen

Ontwerpen, concepten, foto's en teksten van Novavo blijven eigendom van Novavo, de geleverde creaties mogen dan ook niet zonder toestemming van Novavo aangepast, gedrukt of gereproduceerd worden, bij overtreding worden gerechtelijke stappen ondernomen.

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